Privacy Policy

Welcome to Tawkster ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our live chat application and services.

This Privacy Policy applies to:

• Our main website (https://tawkster.com)
• Our application portal (https://portal.tawkster.com)
• Our mobile applications
• Any related services, sales, marketing, or events

Information You Provide to Us

We collect information that you voluntarily provide when registering, using our services, or contacting us:

• Account Information: Name (first and last), email address, password (encrypted), company information
• Communication Data: Chat messages, form submissions, support inquiries, feedback
• Payment Information: Billing details, payment method (processed securely through third-party providers)
• Profile Data: Preferences, settings, avatar images

Information Automatically Collected

When you use our services, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device type, unique device identifiers
• Location Information: Approximate location based on IP address, timezone, country/region
• Usage Data: Pages viewed, features used, time spent, click patterns, search queries
• Technical Data: Session information, cookie data, log data, error reports

We use the information we collect for the following purposes:

• Provide Services: Enable chat functionality, authenticate users, process subscriptions, provide customer support
• Improve Services: Understand usage patterns, fix technical issues, develop new features, enhance performance
• Communication: Send service notifications, account updates, marketing communications (with consent), respond to inquiries
• Business Operations: Prevent fraud, ensure legal compliance, enforce terms of service, maintain security
• Analytics: Analyze trends, monitor service performance, understand user behavior

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Legal Requirements: When required by law, court order, or governmental request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Consent: When you give us explicit permission to share your information
• Aggregated Data: We may share aggregated, anonymized data that cannot identify you

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• HTTPS/TLS encryption for data in transit
• Encryption of sensitive data at rest
• Secure password hashing using industry-standard algorithms
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• The duration of our relationship with you
• Legal, accounting, or reporting requirements
• Statute of limitations periods
• The resolution of disputes or enforcement of agreements

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal data we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data
• Data Portability: Request to export your data in a structured format
• Opt-out: Opt-out of marketing communications
• Restriction: Request restriction of processing your data
• Objection: Object to processing based on legitimate interests

To exercise any of these rights, please contact us using the information provided in the Contact Us section.

We use cookies and similar tracking technologies to track activity on our service and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

Types of cookies we use:

• Essential Cookies: Required for the service to function properly
• Analytics Cookies: Help us understand how users interact with our service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your online activity to help deliver relevant advertising

Our service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the privacy policy of every site you visit. This Privacy Policy applies only to our service.

Our service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information from our servers.

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights
• Right to deletion of personal information

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data collection and use
• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: