Powerful Features for Every Business

Everything you need to deliver exceptional customer support. From live chat to AI automation, we've got you covered.

💬

Real-Time Live Chat

Engage with visitors instantly through our lightning-fast chat interface. Handle multiple conversations simultaneously with ease.

  • Instant message delivery
  • Read receipts and typing indicators
  • File and image sharing
  • Emoji and rich text support

Quick Replies

Save time with pre-written responses. Create private quick replies for personal use or shared ones for your entire team.

  • Private and shared reply templates
  • Keyboard shortcuts for fast access
  • Dynamic variables for personalization
  • Organize by categories
🕐

Business Hours

Set your availability and let customers know when you're online. Automatically display offline messages outside business hours.

  • Custom schedule for each day
  • Holiday and vacation settings
  • Timezone-aware display
  • Automated offline messages
📝

Chat History

Never lose important conversations. Access complete chat history with powerful search and filter capabilities.

  • Unlimited history (Business plan)
  • Advanced search functionality
  • Export conversations
  • Customer interaction timeline
🤖

AI-Powered Chatbot

Deploy intelligent chatbots that handle customer queries 24/7. Proactive engagement and lead generation on autopilot.

  • Natural language processing
  • Proactive visitor engagement
  • Lead qualification automation
  • 500 AI conversations/month (Business)
📋

Custom Forms & Fields

Capture visitor information with customizable forms. Create pre-chat, post-chat, and contact forms tailored to your needs.

  • Pre-chat information gathering
  • Post-chat feedback collection
  • Offline contact forms
  • Custom field validation
🎨

Widget Customization

Match your brand perfectly with extensive customization options for your chat widget.

  • Custom colors and themes
  • Logo and avatar upload
  • Position and size control
  • Mobile-responsive design
🌐

Trusted Domains

Control exactly where your chat widget appears. Whitelist specific domains for enhanced security.

  • Domain whitelisting
  • Subdomain support
  • Development environment testing
  • Security against widget hijacking
📱

Cross-Platform

Seamless experience across all devices and platforms.

  • Web, iOS, and Android apps
  • Desktop notifications
  • Mobile push notifications
  • Responsive design
👥

Team Management

Efficiently manage your support team with role-based permissions and collaboration tools.

  • Role-based access control
  • Team member permissions
  • Department organization
  • Performance monitoring
🔔

Smart Notifications

Stay informed with intelligent notification management across all channels.

  • Customizable alert settings
  • Mobile push notifications
  • Email notifications
  • Sound and desktop alerts
📊

In-Depth Analytics

Make data-driven decisions with comprehensive analytics and reporting tools.

  • Real-time dashboards
  • Conversation metrics
  • Agent performance reports
  • Customer satisfaction scores
📈

Visitor Insights

Understand your visitors better with detailed tracking and behavior analysis.

  • Visitor location and device info
  • Page navigation tracking
  • Time on site metrics
  • Return visitor identification
🔒

Enterprise Security

Bank-level encryption and security measures to protect your data.

  • End-to-end encryption
  • GDPR compliant
  • SOC 2 Type II certified
  • Regular security audits
🛡️

Data Protection

Complete control over your data with advanced privacy features.

  • Data retention policies
  • Right to deletion
  • IP anonymization
  • Cookie consent management
Coming Soon

Exciting Features on the Horizon

We're constantly innovating to bring you the best customer communication tools. These powerful features are currently in development.

📧

Email Integration

Manage email and chat conversations from one unified inbox with ticketing system.

In Development
🔄

Smart Routing

Automatically route conversations to the right team member based on skills and availability.

In Development
🎯

Lead Generation Tools

Advanced lead capture and qualification with automated follow-ups.

In Development
🏷️

Tags & Labels

Organize and categorize conversations for better tracking.

In Development
🌍

Multi-Language Support

Communicate with customers globally in their preferred language.

In Development
📈

Conversion Tracking

Measure the impact of chat on your business goals and ROI.

In Development
⚙️

API & Integrations

Connect Tawkster with your favorite tools and build custom integrations.

In Development

Want to Request a Feature?

We love hearing from our users! Share your ideas and help shape the future of Tawkster.

Submit Feature Request

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